|What do I need to register for Parent Portal?|
At the start of term, the primary contact for each student is sent an e-mail containing details about how to register for Parent Portal. The details required are a unique matchcode, student ID number (both of which are provided in the letter) and also DOB information.
|I do not have a matchcode and so cannot complete my registration|
If you do not have a matchcode or have misplaced the letter containing your code, please contact our MIS team (email@example.com) stating that you require a matchcode reminder letter. Please also provide your name and address, your child's name, DOB and address (if different from yours) so that we can best assist you. ***Please note, that for data protection reasons, we can only provide Parent Portal access to Parents/Carers for whom we have details in our system.***
|I am having technical problems submitting my registration, what should I do?|
Please contact the college MIS team (firstname.lastname@example.org) stating that you are having problems with registration for Parent Portal. Please provide in your e-mail, the student ID, matchcode and DOB information you have been using the try and register for Parent Portal.
|I have submitted my registration successfully, what happens next?|
On completion of the registration process, you will receive a confirmation e-mail to the e-mail address you provided during registration. Within 2 working days, you should then receive another e-mail containing your login details and a link to access Parent Portal
|I completed the registration process and received a confirmation e-mail, but still haven't received my login details after 2 working days, what should i do?|
Please contact our MIS team (email@example.com), you will need to provide your name, the student id number for your child, as well as details of the e-mail address to which you received your confirmation e-mail
|I have registered for the Portal but have forgotten my password, how can I reset it?|
You can reset your password on the following link: Password Reset